PRIVACY POLICY

Privacy policy

This Privacy Policy sets out how RAK Ceramics Iran PJSC (together with its affiliates “RAK Ceramics) uses and protects any personal data that you provide to us when you use this website (“www.rakceramicsiran.com”). (when you purchase any products off us and in any other instances where we collect personal data from you  (together with any and all future online and offline offerings, the “Services”).

We may change this Privacy Policy from time to time by updating this page. Please check back frequently to see any updates or changes to this Privacy Policy.

RAK Ceramics Iran PJSC is the controller of your personal data that you give to us or that we may collect from or about you in relation to the provision of Services. 

By providing your personal information to RAK Ceramics Iran, you agree that RAK Ceramics Iran may collect, use, and disclose your personal information as described herein.

HOW IS YOUR PERSONAL DATA COLLECTED

  • Communications via our Website: We collect personal data when you provide it to us through communications via our Website. This includes where you have contacted us through the “Contact Us” page on the Website and similar situations in which you have chosen to provide the information to us, including for customer services.
  • Goods or services you request: Where you request a good or service from us, we will collect your personal data in order to process your request and otherwise contact you following a purchase.
  •   Automated technologies or interactions. As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Marketing

We may contact you to provide you with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. You may be contacted by us, one of RAK Ceramics Iran affiliated companies or by one of our selected partners. You may opt out of receiving our marketing communications at any time by contacting us using the “Contact Us” page on our Website or by using the unsubscribe link in any of our communications. We will continue to contact you for non-marketing related purposes where we need to issue a field corrective or safety notice, or to where we need to send certain information to you under a legal, regulatory, or ethical requirement.

PURPOSES FOR PROCESSING YOUR PERSONAL DATA

We process any personal data you provide to us to enable us to perform the contract we are about to enter into or have entered into with you, to ensure compliance with local legal and regulatory requirements and for the purposes of our legitimate business interests, including:

  • to enable us to carry out our obligations arising from any contracts and to provide you with the information, products and services that you request from us;
  • to enable us to respond to an enquiry or other request you make when you contact us via our Website, including for customer services support;
  • to notify you about changes to our service;
  • to enable us to issue a notice or corrective action to you in relation to any of our products or services, if required;
  • to better understand how you interact with our Website, including its functionality and features, and ensure that content is presented in the most effective manner; and
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about and we feel may interest you, as described in the “Marketing” section.

SHARING YOUR PERSONAL DATA

We may share your personal data with:

  • The RAK Ceramics Iran Group;
  • our selected commercial partners and sponsors where you have chosen to participate in surveys, opinion groups or other marketing-related initiatives relating to your use of our goods and services; 
  •  our service providers that we engage to provide services for us. Where we provide your personal data to third party services providers, they are required to keep your personal data confidential and secure, and must only use your personal data as instructed by us; and
  • our distributors, business partners, or other service providers, including for marketing purposes or where you have chosen to share your personal data through various features and functionality provided via our Website .

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

KEEPING YOUR PERSONAL DATA SECURE

We will take all reasonable steps (including appropriate technical and organizational measures) to ensure your personal data is processed securely to protect the confidentiality, integrity and availability of your personal data and in accordance with this Privacy Policy.

The nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the internet and any transmission is at your own risk.

Contact us

 If you have any questions about the processing of personal data via this Website, please contact us using the “Contact Us” page on the Website or App. If you contact us, we will do our utmost best to address any concerns you may have about our processing of your personal data.